Shipments and returns

Carriers and Delivery Time
Shipments are usually made by DHL or UPS air-courier under a special rate (freight cost is paid by the customer) by worldwide express service. For most of the destinations worldwide, the delivery time is 1 to 2 working days. For high volume orders, we are also able to search for the best price available and confirm the price with you prior to shipment for confirmation.


Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be.


Order Tracking
A tracking number is always provided by the time that your order is shipped by our representatives by e-mail.


Back Orders
If one or more items is not available at the time of the order we may ship your order partially only after having your confirmation to do so. When the items become available the rest of your order may be shipped. By that time this may be added together with a new order placed otherwise you will be charged an additional shipping cost.