If you are not entirely satisfied with your purchase although all items pass through quality control before they are shipped, we are here to help

Return

1. We will accept to receive back any item that is damaged or of lower than standard quality (if it exceeds 3% of the total amount of pieces per style and colour).

2. You have 30 calendar days to return an item from the date that your invoice was issued.

3. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refund

1. Upon reception of the damaged merchandise and once we inspect and approve it, a credit note will be issued.

2. If the return is approved we will initiate a refund in your account to be used with your next purchase or we will replace the faulty merchandise and ship it back to you.

Shipping

Returns can be made using our UPS or DHL account number at our charge, only after getting written permission from the representatives of Nikolis Group S.A.

Contact Us

If you have any questions on how to return your item please contact us.